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Support forums for the Urban Giraffe website

Responses

1. 

   1

   John:

   Posted 1 month ago by Key Master

   Have you entered your analytics code in the module configuration? Also, bear in mind that there is an option to select who is actually tracked - it's possible that you may have configured the module not to appear when a logged-in user visits (such as yourself).

2. 

   2

   dnorth:

   Posted 1 month ago by Member

   Thanks for your response.

   On the Site Modules page, I have the Google Analytics checked. In the analytics settings i ahve my Analytics code set, new Google Analytics (ga.js) set, Who to track set to Everyone all the other fields are blank.

   I am logged in as admin when I am viewing the source of the pages. I have also tried when I am logged out.

   Thanks for any help.

3. 

   3

   ctotogo:

   Posted 1 month ago by Member

   I'm set up the same way as dnorth and having the same issue - the analytics javascript is just not appearing in any of the pages. Other meta data being handled by HeadSpace2 is however.

   Thanks for your help.

4. 

   4

   John:

   Posted 1 month ago by Key Master

   Does your theme have wp_footer in the footer?

5. 

   5

   dnorth:

   Posted 1 month ago by Member

   I can't tell the footer is show in hex code or something.

6. 

   6

   dnorth:

   Posted 1 month ago by Member

   I have set up the new version of Headspace 3.5.9 on a new web site I am setting up. I is also not showing the Google Analytics code after it turn it on on the site modules page. It is clicked and the Google code is in, the new google code is selected, and it is set to track everyone. All the rest of the fields are blank.

7. 

   7

   John:

   Posted 1 month ago by Key Master

   Your footer won't be in hex code. Have a look in the file footer.php in your chosen themes directory and see if the word 'wp_footer' exists. If it doesn't then this will be the reason your Analytics code is not appearing.

8. 

   8

   dnorth:

   Posted 1 month ago by Member

   adding the call to wp_footer did seems to fix it. One of the thems does have the footer encoded so you can change it easily.

   Thanks

9. 

   9

   John:

   Posted 2 weeks ago by Key Master

   Great!